Please check your itinerary and confirmation provided at time of booking to ensure you have booked the correct pickup time.
When arriving from outside Australia on a night time flight please make sure you have booked the day you arrive at the Airport not the day you leave your overseas destination.
If you notice you have made a mistake with your booking you can make changes at least 48 hours before your booking at no charge by clicking the orange VIEW/CHANGE BOOKING button on your confirmation itinerary.
If you fail to notify us of your required change at least 48 hours prior to travel and you miss your transfer as a result you will not be entitled to any refund. If you miss your transfer due to selecting the wrong date/time or failing to provide adequate notice of your change and still require the service you will need to pay for a new transfer at the correct date/time.
Your itinerary will show an approximate time for collection which will be updated prior to your transfer. WHEN DEPARTING FROM AUSTRALIA YOU WILL RECEIVE A CONFIRMATION TEXT/SMS TO YOUR AUSTRALIAN MOBILE PHONE WITH AN UPDATED COLLECTION TIME. PLEASE ENSURE YOU CHECK AND CONFIRM YOUR COLLECTION TIME AS IT MAY DIFFER TO YOUR ITINERARY. Your updated collection time will not alter your estimated time of arrival at the Airport. If you do not have an Australian mobile number you will receive an email instead.
Your drivers phone number will also be provided to you in your confirmation SMS. If you have not seen your driver by the latest time on your itinerary you are more than welcome to call the driver to find out how far away he is. Please DO NOT call the driver for general enquiries.
Please make sure you are waiting at your pick-up location and are completely ready with your luggage outside at least 5 minutes prior to your scheduled pick-up time as the driver cannot delay the service for late customers. We do not drive into gated communities or up driveways so you must be waiting at the roadside.
After landing at the airport please turn on your mobile (cell) phone so the driver can contact you if necessary. It is your responsibility to find the driver at the airport. We will be waiting for you in the arrivals area with a Link Transfers signboard and wearing a clearly identifiable Link Transfers uniform. You must approach our driver prior to your collection time. If you have not found the driver 15 minutes before shuttle departure time please phone 0433 995 455. Please stay inside the terminal.
It is your responsibility to notify us if you have been delayed in customs or baggage and are unlikely to reach our bus before departure time. In these instances we will try our best to delay our shuttle departure. Please ensure you are adequately prepared to make contact with us on arrival at the airport should you be delayed.
If you are delayed we will do our very best to wait for you however we are a shared-ride shuttle service meeting multiple flights and we must be respectful of all of our passengers needs. On rare occasions where it is not possible to wait for you we are unable to provide refunds. We strongly recommend you have adequate travel insurance to cover missed transfers due to flight cancellation or delays outside of your control or that of Link Transfers.
For transfers to the airport we run to a very strict schedule to ensure all our passengers reach the airport with plenty of time for check-in however our shuttle departure time from the airport is not as strict to allow for possible flight delays and therefore the departure time is approximate only. Where possible we will wait a reasonable time for delayed passengers. We suggest allowing for possible delays when booking connecting flights or arranging collections or appointments on the same day.
For collections from the Brisbane Airport: You must phone our office on arrival on 1800 192 770 or +61 432 868 748 To avoid excessive parking fees our driver will wait outside the airport until he knows you have arrived and are ready for collection. It is your responsibility to let our driver know you have arrived. If you fail to notify us of your arrival you will be classed as a no-show and will not be entitled to a refund.
It is your responsibility to collect all luggage and personal belongings from the bus when disembarking. If you leave any luggage or personal belongings onboard the bus you will need to make arrangements to collect from our depot in Brisbane North or we will arrange a delivery to you at a fee of $50.
Passengers are strongly advised to purchase travel insurance prior to departure to protect against any loss, damage or cancellation of services. Link Transfers do not take responsibility for delays or missed services due to traffic, accidents, incidents, illness or any other factor, commercial or otherwise.
We understand your travel plans may change. Provided you give us 48 hours notice prior to your pickup time we will provide you with a refund (less a $20 administration fee). We do not provide refunds if your flight is delayed or cancelled, you encounter delays in immigration/customs or where you fail to show for your scheduled departure. We recommend that all passengers have suitable private travel insurance to cover such eventualities.
Link Transfers undertakes to use its best efforts to provide all booked transfers and adhere to published schedules however Link Transfers and its agents reserve the right to cancel, terminate, change or delay without notice transfer services for the following reasons:
In the event that a transfer service is cancelled by Link Transfers or its agents a full refund of the unused part of your reservation will be provided however Link Transfers does not compensate, reimburse or provide tickets for travel on other providers and takes no responsibility whatsoever should a cancellation cause you to miss a connection to another flight.
Storage of Collected Information: The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at [email protected].
The passenger, his/her luggage and goods are carried entirely at his/her own risk. Link Transfers will not be liable for any other loss or damage suffered by the passenger whether personal or consequential or otherwise.
Benevolent Pty Ltd T/A Link Transfers Gold Coast ABN: 14 610 837 039 Trading address: 1 Eastern Ave, Bilinga, QLD, Australia 4225